The whole province in 2011 had dealt with 84169 pieces of consumer complaints, up by 3.72%; Solve 81637 units, up 14.22%, for the consumer to recall the economic loss of 86.7109 million yuan. And the problem of cellphone complaints of the total amount of 11.48%, for many years at first single complaint.
In 2011, the council accepts the mobile phone complaints 9659 pieces, accounting for 11.48% of the total complaints, for many years at first single complaint. The main problems reflect consumer: call quality is poor, automatic shutdown, you crash, buttons, failure, battery standby time and not propaganda; After-sales service networks less, maintenance cycle is long; Part of the dealer sales gray, fake and repair, renovation and mobile phone; Mobile phones with built-in charge trap; Shell out the paint, the fracture was manufacturers think is the appearance problem and not performance fault, refused to provide a "3 packets" service; For lack of relevant standards, consumers of cell phone screen not more than three window that is normal to accept that.
In addition, the telecom service will continue to be a complaint hotspots. 2011 year dealt with the 9540 pieces of related complaints, mainly concentrated in the: charge fees not transparent, and bound charges, fees; Without authorization, be customized business open charge service fees required unsubscribe disorders; Words fee package is not clear rules by the user misunderstandings; The cellphone calls without giving preferential cash; Signal is bad dragged on problems; Held discount activity, intentionally weaken additional clause, lead to consumer blind consumption; Not according to promise mail bill, etc.; Balance repeatedly reminding business to consumers a problem, and the consumer has made cancel the remind turned away, etc
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